Site Map


• About Training and Consulting
• Certificate Conflict Resolution Courses
  • Current Newsletter
  • Annual Report 2006
  • Course Catalogue
  • Registration Form
  • Financial Assistance Form
• Services for Organizations and Businesses
  
  
  • Conflict Resolution Service Descriptions
  • Flagship course description
• Associates

Flagship course description

Our most popular courses for Organizations and businesses:

Conflict Management at Work

1-2 days

This workshop examines conflict theory as it relates to your workplace environment. Participants will analyze conflict and communication, discover personal conflict styles, and learn strategies to move people from positions to interests. Participants will be presented with an interpersonal conflict resolution process, and have the opportunity to analyze case studies using tools presented during the workshop. You will learn how to manage conflict more effectively in your work environment.

---

Mediation Skills for Conflict Managers

3 days (2 days if Conflict Management course is already completed)

This course will focus on the process and skills of a three-phase transformative mediation model. Elements such as: sources of conflict, analysis tools, facilitating dialogue, and building understanding will be presented and practiced. The focus will be on how to effectively deal with interpersonal conflict as a third-party intervener. The course is a combination of lecture, small/large group interaction, and includes two to three simulated workplace mediations.

*Talk to us about ongoing consultation for a group of trained conflict managers within your organization.

---

Cross- Cultural Communication

1-2 days

Our workplace settings are becoming increasingly diverse. In this exciting reality it is important that our communication to be culturally aware and sensitive. This workshop will introduce participants to ideas about culture, how culture relates to conflict, and strategies for communicating in a culturally sensitive way. You will learn how to understand and manage intercultural conflict in a more effective way.